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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Maelezo ya Uchapishaji

  • Limechapishwa: 1993
  • Mchapishaji: Penguin Books
  • ISBN-13: 978-0143118442
  • Dewey Decimal: 158.2
  • Maktaba ya ECHO: 158.2 STO Staff