Difficult Conversations How to Discuss What Matters Most
Douglas Stone , et al.
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Detail Penerbitan
- Terbit: 1993
- Penerbit: Penguin Books
- ISBN-13: 978-0143118442
- Dewey Decimal: 158.2
- Perpustakaan ECHO: 158.2 STO Staff