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Praekelt.Org created COVID-19 Connect by using technology that delivers automated informational responses to the most frequently asked questions about COVID-19 and the coronavirus in South Africa.

Since its launch on Sunday night with the National Department of Health, the COVID-19 Connect WhatsApp-based helpline engaged with over 1.5 million South Africans, sending over 15 million messages using the World Health Organization’s up-to-the-minute information, coupled with localized news updates and information on prevention, symptoms, treatment, risks, traveling, and testing.

WHO launched a global COVID-19 WhatsApp service, building on’ success, to provide the latest news and information on coronavirus to 2 billion people. The service includes details on symptoms and how people can protect themselves, and provides the latest situation reports and infection numbers in real time. More than 10 million people have used the system so far.