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Todays workplace brings together a variety of people with very diverse backgrounds and behaviors. Discover how culture and politics impact your organization, and learn to reverse prejudicial thinking and understand how gestures and body language can differ between cultures. This book will guide you through mastering how you think about yourself and others, how to speak and listen effectively to people with different backgrounds, and how to pay attention to the non-verbal language of "where, when, and how" you do things. Learning Objectives: To help you explore your thoughts, feelings, and attitudes about people different from yourself. To explain techniques for improving how you communicate and use language in a diverse setting. To increase your awareness of how you behave and interact with diverse colleagues and customers

Publication Details

  • Publisher: Crisp Publications
  • ISBN-10: 0961931858
  • ISBN-13: 9781560526704
  • ECHO Library: DA 21