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The authors also speak in great detail about what is safe and what is not safe to say during a crucial conversation. They list the deal makers and other demeanours that will help you stay on top of the situation always. They tell us ways to retain our composure in the face of risk or possible failure and how to work it to one's advantage. Lastly, they touch upon the really tough cases that might be a cause for worry sometimes and help you learn the techniques that will allow you to emerge victorious. Crucial Conversations Tools for Talking When Stakes Are High, Second Edition was published in 2011 by Tata McGraw Hill Education Pvt Ltd and is available in paperback. Key Features This book, written by New York Times bestselling authors, has sold over 2 million copies.

244 pages

Publication Details

  • Published: 2011
  • Publisher: McGraw Hill
  • ISBN-10: 0071771328
  • ISBN-13: 978-0071771320
  • Dewey Decimal: 153.6
  • ECHO Library: 153.6 PAT Staff